The cost of returning the products (transportation costs) is borne by the customer/recipient in cases where the company Galanos is not responsible for the return of the products.
For returns of products for which the Galanos company is not responsible, they are accepted up to 10 working days after the issuance of the relevant invoice and only if the products have not been opened from the packaging.
Any refund is exclusively for and is accepted only in kind and not in monetary amount.
The condition of the products is always checked before the final shipment of each order. If a defect or problem is found in your order, the buyer has the right to request a return of the products within the stated period of ten calendar days from the date the relevant document has been issued. By returning the product in its original condition and without incurring return costs. It is necessary to have the document to make a return.
In the case of returning items for personal reasons, the return costs are borne exclusively by the customer and the packaging must not have been opened, as the Galanos company is not responsible. Refunds are not made in cash, only in kind.
We recommend that upon delivery of your products, you pay attention to the condition in which you receive the products and their packaging, so that any defect or oversight in the order can be resolved immediately.
Product return address is: Gimnastiriou 3, Nikea with postal code 18454. For any clarification you can call our contact numbers.